How to Prepare a Return or Exchange
To return a jewelry item to IsaacWestman.com, follow the below process:
- For all returns visit our return portal and you will be given a Return Authorization Code and a Free return shipping label (limit - 3 free returns per customer). For all returns, print this code or write this code on the return section found at the bottom of your original invoice. Place the RMA code in the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Isaac Westman anywhere on the outside of the box.
After Your Return is Received by IsaacWestman.com
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Inspection team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed.
Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 10 days from the date that we have received and processed your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.